Terms of Use

Effective date: Launch date of Moomoo · Operated by Playbench Co., Ltd.

Article 1 (Purpose)

These Terms of Service (“Terms”) govern the conditions of use and operation of the Moomoo pet care service (“Moomoo” or the “Service”) provided by Playbench Co., Ltd. (“Company,” “we,” or “us”). By accessing or using Moomoo, you agree to these Terms.

Article 2 (Definitions)

  1. Member means a user who agrees to these Terms, provides required information, and registers an account to use Moomoo.
  2. Account means the credentials (such as email and password or social login) used to identify a Member and access the Service.
  3. Content means text, images, pet profiles, care records, messages, and other materials submitted or generated through Moomoo.
  4. Operator means Playbench Co., Ltd., which operates Moomoo, with its headquarters in the Republic of Korea.

Article 3 (Account Registration and Eligibility)

  1. A use agreement is formed when you accept these Terms and the Company approves your registration.
  2. You must provide accurate and current information. You may not register using another person’s information or false details.
  3. You are responsible for safeguarding your Account credentials and for all activity under your Account. Notify us promptly of any unauthorized use.
  4. Account rights are personal and may not be transferred, assigned, or pledged without the Company’s prior written consent.

Article 4 (Service Use)

  1. Moomoo provides pet-related features such as pet profiles, care reminders, location-based or AI-assisted information, and related tools. Features may vary by region, device, or subscription plan.
  2. The Service is generally available 24 hours a day, subject to maintenance, upgrades, network conditions, and force majeure.
  3. The Company may modify, suspend, or discontinue all or part of the Service with notice where reasonably practicable. Emergency interruptions may occur without prior notice.
  4. Paid features, auto-renewal subscriptions, and in-app purchases (if any) are subject to the applicable app store terms and any separate payment policies published by the Company.

Article 5 (Prohibited Acts)

You must not:

  1. Provide false information or impersonate others, including staff.
  2. Interfere with other users’ use of Moomoo or access another Account without authorization.
  3. Collect, store, or disclose another user’s personal information without consent.
  4. Infringe the intellectual property, privacy, or other rights of the Company or any third party.
  5. Upload malware, scrape the Service unlawfully, reverse engineer, or disrupt system integrity.
  6. Use Moomoo for unlawful, harmful, abusive, or fraudulent purposes, or in violation of applicable law.

The Company may restrict use, suspend Accounts, or terminate the agreement for violations of these Terms or applicable law.

Article 6 (Intellectual Property)

  1. Moomoo software, design, trademarks, logos, and Company-owned Content remain the exclusive property of the Company or its licensors.
  2. You retain rights in Content you submit, but grant the Company a worldwide, non-exclusive, royalty-free license to host, process, and display such Content solely to operate and improve the Service.
  3. You may not copy, modify, distribute, or create derivative works from the Service except as expressly permitted.

Article 7 (Disclaimer and Limitation of Liability)

  1. Moomoo is provided for informational and convenience purposes. Pet care, health, or location-related information does not replace professional veterinary or emergency advice.
  2. To the fullest extent permitted by law, the Company is not liable for damages arising from force majeure, Member negligence, third-party services, or interruptions beyond reasonable control.
  3. The Company is not responsible for Content posted by Members or for disputes between Members or with third parties.
  4. Where liability cannot be excluded, the Company’s aggregate liability shall not exceed the fees you paid to the Company for the Service during the three (3) months preceding the claim, except in cases of willful misconduct or gross negligence where mandatory law provides otherwise.

Article 8 (Termination)

  1. You may terminate your Account at any time through the in-app or website account settings, or by contacting the Company.
  2. Upon termination, access to the Service ends, and related data will be handled in accordance with the Privacy Policy and applicable law.
  3. Provisions that by nature should survive (including IP, liability limitations, and governing law) will survive termination.

Article 9 (Governing Law and Dispute Resolution)

  1. These Terms are governed by the laws of the Republic of Korea, where the Company is headquartered, without regard to conflict-of-law rules.
  2. Moomoo may be used by international users. Local mandatory consumer protection laws in your country of residence may still apply to the extent they cannot be waived by agreement.
  3. Disputes shall first be addressed in good faith. If unresolved, courts with jurisdiction at the Company’s principal place of business in Korea shall have exclusive jurisdiction, unless mandatory law requires otherwise for consumers.

Article 10 (Changes and Contact)

We may update these Terms by posting a revised version in the Service. Material changes will be notified in advance where required. Continued use after the effective date constitutes acceptance. For questions, contact Playbench Co., Ltd. via the support channels provided in the Moomoo app or website.

Addendum

These Terms take effect from the launch date of Moomoo.